Privacy Policy

This Privacy Policy explains how Lao Airlines collects, uses, stores, and protects your personal information when you visit our website, make a booking, contact customer support, or use our online services.

We are committed to handling your information responsibly and transparently. This policy helps you understand what data we collect, why we collect it, and how you can manage your privacy rights when using Lao Airlines services.

When you use Lao Airlines services, we may collect the following types of personal information:

• Name and contact details (email address, phone number)
• Booking and travel information (flight dates, destinations, seat preferences)
• Payment-related information (billing address, payment method — we do not store full card numbers)
• Passport or travel document details when required for international travel
• Website usage and cookie data (pages visited, device type, IP address)
• Customer support messages and correspondence

We use the information we collect for the following purposes:

• To process bookings and payments securely
• To send flight updates, booking confirmations, and travel-related notifications
• To provide customer support and respond to inquiries
• To improve our website, mobile services, and overall travel experience
• To meet legal, safety, and security requirements including immigration and aviation regulations

Lao Airlines uses cookies and similar tracking technologies to improve the functionality of our website. Cookies are small data files stored on your browser. We use:

• Essential cookies — required for the website and booking system to function correctly
• Preference cookies — to remember your language and display settings
• Analytics cookies — to understand how visitors interact with our site and improve our services

Where applicable, you may manage or withdraw cookie consent through your browser settings or our cookie preference tool.

Lao Airlines does not sell your personal information. We may share your data only when necessary with trusted partners and authorities, including:

• Payment providers to process transactions securely
• Booking or travel service partners required to fulfil your reservation
• Airport, immigration, or legal authorities as required by law or regulation
• Technology service providers that support the operation of our website and booking systems

All third parties we work with are required to handle your data securely and in compliance with applicable data protection laws.

Lao Airlines applies reasonable and appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, or disclosure.

We also encourage you to keep your booking reference, account credentials, and personal details safe. Do not share your booking information with untrusted parties, and contact us immediately if you suspect any unauthorised use of your account.

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to update inaccurate or incomplete information.
• Deletion — request deletion of your personal information where applicable.
• Data portability — request your information in a structured, machine-readable format.

To exercise any of these rights, please contact our privacy team using the details on our Contact page.